In order to receive a premium support for your purchased themes, plugins, website designed or for customization queries you need to get registered with our support forum.
1. Please go to this link and register yourself with proper username https://themesfinity.com/signup/
2. Please fill up the necessary fields with proper username, strong password and valid email address and confirm your email address through the mail that sent you after registration.
3. Please go to https://themesfinity.com/login/ to log in with your username and password to post your topics, queries or questions in our support forum.
4. Before you post any query please choose the relative thread for your query and kindly do not post it in wrong threads and try to avoid as much as possible. If you purchased any of our theme then choose the thread that we dedicated special thread for each of our theme. If your query is belongs to your WordPress site or theme customization elated you could choice that specific thread and if your website got designed or redesigned from us then we have a specific thread for it.
5. Choose the specific and relative thread and post the query and provide the information as much as you can.
If your ticket is not answered on time and if you find any delay then please without hesitation you could ping us on Twitter.
Or you could reach us on Slack channel to chat with our developers. Prior to that you need to send us the request to get your invitation to join Slack and you can drop your valid email address using Twitter or via our Live Chat.
The forum ‘Getting Started Guide’ is closed to new topics and replies.